This meant that learners interacted only with learning objects that helped them increase their knowledge, and therefore their value, to the organization.

At OutStart, we initiated the idea of objectifying learning and making the development of learning component-based so that it could be consumed via a “just-in-time” model. For example, when I joined Servicesoft, we were pioneering the idea of using search and classification engines to help transfer information to customers as part of the emerging eService market. Although there have been major technological advances in how this information is captured and made available over the past two decades, these have mostly been around a single business process. Organizations have long been struggling with how to make knowledge assets available to employees, partners, and customers. If desired, our professional services team can handle the upgrades. It is simply a matter of accessing the BA Insight customer portal, downloading the latest release, and installing and configuring it. The upgrades are easy to do and can be done by your IT organization. BA Insight takes on the burden of keeping the connector up to date for both Confluence and the respective search engines. Indexes but does not copy content, so users who click on a search result are taken directly to the most up to date content in Confluence.Īs new versions of the search platforms are released, new features and functionality are introduced, and the same is true of new releases of Confluence.Respects Confluence security, and only surfaces the content that users are permitted to see.Performs both full crawls and incremental crawls, which index only new or changed content.Provides high indexing throughput to minimize the impact on Confluence.Crawls and indexes multiple types of content from Confluence.The BAI Confluence (Cloud Version) Connector:

Confluence versions with years